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Account permabanned for fishing and watching movies. #MakeFishingGreatAgain

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So, my IGN is/was Gandarrhea, I didn't buy Mantle of Power and today is bonus fishing speed in (even faster with patron). I fished about 3.5k fish today. That is all i was doing today. When I fish I put trove in windowed mode and move about half of the screen off of my screen while I watch tv and movies this



(if that movie was trove and this page was VLC. I do this to block out chat cause i'm on /hide and /dnd and allow more screen for my show.

After finishing The Revenant I checked my inventory deleted my old boots and saw that server was going down in five minutes and i had been mentioned in chat using the /say command which is white text (same as global color) by GM Carbyl.



All He said was, "Gandarrhea are you there?" To which I responded, "yeah, what's up?" but rather than keep fishing I should have missed out on radiant fish and talked to a player I didn't know.

While servers were down for maintenance I played a game of league with some friends. after the game the servers were up and I went to log in to get greeted by this

.

I check all the email accounts I could have associated with my trove account and I don't have and email from Trion so I email the appeals team and make a reddit post.

This is the reply i got from support:



I responded politely and cordially:



A couple hours go by and this is in my email:



Okay, well I don't see how talking in the same color as global chat is sufficient. I didn't see anyone on the map after I saw he said something. I didn't hear any bombs go off either. So I responded again asking for the time this investigation had happened to which I got this email:



Now ladies and gentlemen, here is the real kicker. 7PM PST is when the servers went down for maintenance and I had logged off to play the game of League.

I don't see how/why they think I was an afk bot fisher, I have (last i checked) 371 Master, been top in leaderboards for months top for week of April 2nd



and have 1000 Patron Points. I'm a Leader in what was once a very popular club of Shadow Crown and was a Leader in Team Synergy.

So I guess the moral of the story, is don't fish on fishing day and always respond to chat. If you do fish on fishing day devote 80% of your focus on chat and 20% on fishing, Remember it's always better to respond to a rando than to get that rare fish drop.


EDIT MORE INFORMATION FROM "SUPPORT"

They stated that they did more than chat and it would have been obvious. I asked if they could be more specific and define what was obvious cause if it was bombs i would have heard it because i can hear the lure over movies and shows. This is their glorious response:


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