Friend used a rename tag and it bugged and didn't work and he lost the rename tag, 5 minutes later someone took the name he wanted, since he was technically first, is it possible for him to get the name via a ticket? Just seems like a waste of flux, and annoyance he felt when it was taken after a bug :s (He's at school now, so posted to give him answer)
If he used the Rename Tag and didn't get the name we can definitely return the tag to him. We won't be able to grant the name via customer service though.