Hello. Every damn week the contest rewards are sent out badly.
From week to week I keep getting the wrong amount of Empowered Gem Boxes.
See the picture?
Contest only counted 3048PR for my Knight.
See the highlighted top left corner?... 5076PR...
I need to write to support about the same damn issue every damn week. And I always have to fight support to finally get what I earned...
Getting responses like this when I attached the SAME picture is just plain irritating. Can some1 please explain to me, as a costumer (a paying one in my case) why do I always have to fight the Support?
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"Hello,
Thank you for contacting us regarding Trove.
We apologize for any frustration that this issue has caused. After reviewing the logs for this issue, it appears that you did the receive the rewards from the weekly leaderboard contests that you qualified for.
If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Trove.
Your reference number for this ticket is 736308.
Sincerely,
GM "Censored"
Trion Worlds Inc"
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Hello!
Thank you for contacting us regarding Trove.
We are very thankful for your diligence in reporting these issues. I've forwarded your concerns over to our development team. You will not hear back directly regarding this suggestion, as our development team weighs in on many different issues and cannot reply to each one individually. I would suggest keeping your eyes on our forums, which can be found at the below link
http://forums.trovegame.com/forum.php
You can also post any future bugs/suggestions on these forums as the Trove development team frequently reads and responds to them.
If you have any additional questions or concerns, please don't hesitate to let us know! Thanks for your continued support of Trion Worlds and for playing Trove. Your reference number for this question is 736308.
Sincerely,
GM "Censored"
Trion Worlds Inc
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"You will not hear back directly regarding this suggestion" <-- What the...? So that's it? I just lost my rewards AGAIN because... reasons?
Also... What SUGGESTION?! I'm not suggesting anything. I just want what I worked for.
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UPDATE
"Hello,
Thank you for contacting us regarding Trove.
Unfortuatnely, our development team will need to investigate this issue further. Once they have finished their investigation, they will then implement any possible fixes or compensation. Keep an eye on the forums for any updates as that is where we will post and news regarding this issue.
If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Trove.
Your reference number for this ticket is 736308.
Sincerely,
GM "Censored"
Trion Worlds Inc"
^^^^^^^This is annyoing. And not something that should be a common trend to handle costumers.