This just happened to me but support was nice enough to check the logs, check my account and restore what I was missing.
If you are on a world without meeting the level criteria (not getting loot) and a tome triggers, it will not deliver the items (as loot is forbidden).
It's a bug, it should deliver anyways but it doesn't (at least for me), and if you want to avoid going into the support quest, just be aware of this. I hope they fix this soon!.
If you are on a world without meeting the level criteria (not getting loot) and a tome triggers, it will not deliver the items (as loot is forbidden).
It's a bug, it should deliver anyways but it doesn't (at least for me), and if you want to avoid going into the support quest, just be aware of this. I hope they fix this soon!.